Transport Planner/ Controller

We're thrilled to announce an outstanding opportunity for a Controller/Planner to join our client's dynamic team based in Redhill.

We're seeking individuals who are passionate about delivering exceptional customer service, highly organized, and driven by care-focused values.

Key Responsibilities:
• Review and organize daily and future bookings using the control system, ensuring accurate resourcing and timely communication with subcontractors, taxi services, and volunteers as needed.
• Primarily focus on dispatching and managing operational crews to ensure efficient patient collection and delivery between destinations, meeting contractual targets.
• Handle patient transport requests and inquiries with accuracy, efficiency, and professionalism, in line with service procedures and standing orders.
• Perform general clerical tasks, including checking booking lists, data entry, and completing necessary forms/invoices.
• Uphold and improve the quality of service provided to patients and customers.
• Respond promptly and effectively to all incoming telephone calls, taking appropriate action and liaising with external agencies such as GP's, Nursing Homes, and Hospital Clinics.
• Maintain smooth patient flow across control areas through effective communication with colleagues and hospital staff, resolving urgent issues promptly and responding to unplanned events.

Requirements:
• Excellent communication and interpersonal skills gained from customer-facing roles.
• Strong ability to work independently and solve problems proactively.
• Good organizational abilities.

Benefits:
• Opportunities for apprenticeship learning and career development.
• Discounted benefits on the high street.
• Access to employee assistance programs for wellbeing support.
• Monthly recognition rewards for outstanding performance.
• NEST Pension contributions.

The working hours will be 7am to 7pm – Monday to Friday and split between a 07:00 – 15:00 & 11:00 – 19:00 shift pattern.

Please note that this role is subject to regulatory pre-employment checks, and candidates invited for an interview will be required to provide a comprehensive employment history