>
> Work From Home Customer Service Specialist Franchise Markets
Work From Home Customer Service Specialist Franchise Markets
> Work From Home Customer Service Specialist Franchise Markets
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republics collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. Well handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.
Why Work with Us
Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace thats meaningful and rewarding to our 33,000 employees. Thats why we are proud to be recognized as Best Large Employer by Forbes, Worlds Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundations 2018 Corporate Equality Index.
POSITION SUMMARY: Under general direction from the Customer Resource Supervisor and with in-depth knowledge of the Companys services and processes, the Customer Resource Consultant works within a Customer Resource Center (CRC) in support of our Franchise markets to research and resolve complex customer issues, deliver superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved, and assist potential customers interested in initiating service with Republic Services.
PRINCIPAL RESPONSIBILITIES:
• Provides a third tier of customer support, responding to escalated customer service calls in a timely and accurate manner with a high level of empathy, professionalism and respect.
• Responds to inbound calls or email requests and initiates outbound calls to resolve complex issues, including escalated customer issues and unresolved customer accounts that require additional research.
• Handles inbound sales inquiries from potential customers inquiring about the Companys services and prices.
• Configures quotes for new customers and price and service changes for existing customers.
• Handles inbound retention inquiries from existing customers, discussing pricing and service options in order to maintain their services.
• Follows up on web leads and municipal leads to offer services and create sales.
• Serves as a primary resource for others on customer issues, facilitating the timely and accurate exchange of information.
• Effectively responds to customer escalations, including, but not limited to, service changes and issues with billing and equipment.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers concerns are understood and resolution is clearly explained.
• Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner. Enters service and route data into Company system for billing and route scheduling purposes.
• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
• Performs other job-related duties as assigned or apparent.
QUALIFICATIONS:
• Experience responding to inbound sales inquiries, upselling and closing new business opportunities.
• Associates or Bachelors Degree.
• Waste or service industry experience.
• Experience using bilingual skills, particularly Spanish, in a business environment.
MINIMUM REQUIREMENTS:
• High school diploma or GED.
• Minimum of 2 years of experience in a customer service or higher volume sales environment.
• Experience working in a team environment.
• Consistent rating of meets expectation for Republic Services Customer Resource Center quality, productivity, and adherence measures.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
• The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
•
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
Posted Date: February 11, 2022
Job Type: Full-Time
Req #: R-063381
Location: Carlsbad
Job Category: Customer Experience
Join Our Talent Community
United States - united states
May 23, 2024
Focus Staff is seeking a travel MRI Technologist for a travel job in York, Maine. & Requirements • Specialty: MRI Technologist • Discipline: Allied Health Professional • Start Date: 06/10/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel We currently...
United States - united states
April 4, 2024
Join a team that delivers excellence. • Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. • Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized,...
HealthTrust Workforce Solutions HCA
United States - united states
March 27, 2024
HealthTrust Workforce Solutions HCA is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Charlston, South Carolina. & Requirements • Specialty: • Med Surg / Telemetry • Discipline: • RN • Start Date: • 07/28/2024 • Duration: • 13 weeks • 36 hours per week • Shift: • 12...
United States - united states
May 21, 2024
Ardor Health Solutions is seeking a travel MRI Technologist for a travel job in York, Maine. & Requirements • Specialty: MRI Technologist • Discipline: Allied Health Professional • Start Date: 06/10/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel •...
United States - united states
May 22, 2024
Join a team that delivers excellence. • Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. • Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized,...
HealthTrust Workforce Solutions HCA
United States - united states
April 30, 2024
HealthTrust Workforce Solutions HCA is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Ashville, North Carolina. & Requirements • Specialty: • PCU - Progressive Care Unit • Discipline: • RN • Start Date: • 06/25/2024 • Duration: • 13 weeks • 48 hours per week •...
HealthTrust Workforce Solutions HCA
United States - united states
April 30, 2024
HealthTrust Workforce Solutions HCA is seeking a travel nurse RN Telemetry for a travel nursing job in Ashville, North Carolina. & Requirements • Specialty: • Telemetry • Discipline: • RN • Start Date: • 06/13/2024 • Duration: • 13 weeks • 36 hours per week • Shift: • 12 hours, nights • Employment...
United States - united states
April 4, 2024
Join a team that delivers excellence. • Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. • Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized,...
United States - united states
May 22, 2024
Join a team that delivers excellence. • Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. • Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized,...
United States - united states
April 4, 2024
Join a team that delivers excellence. • Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. • Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized,...
United States - united states
April 4, 2024
Join a team that delivers excellence. • Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. • Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized,...
United States - united states
April 4, 2024
Join a team that delivers excellence. • Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. • Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized,...
United States - united states
May 21, 2024
ADN Healthcare is seeking a travel MRI Technologist for a travel job in York, Maine. & Requirements • Specialty: MRI Technologist • Discipline: Allied Health Professional • Start Date: 06/10/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel ADN...
United States - united states
May 23, 2024
Join a team that delivers excellence. • Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. • Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized,...
HealthTrust Workforce Solutions HCA
United States - united states
March 21, 2024
HealthTrust Workforce Solutions HCA is seeking a travel Registered Respiratory Therapist for a travel job in Ashville, North Carolina. & Requirements • Specialty: • Registered Respiratory Therapist • Discipline: • Allied Health Professional • Start Date: • 06/28/2024 • Duration: • 13 weeks • 36...
United States - united states
April 4, 2024
Join a team that delivers excellence. • Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. • Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized,...
United States - remote
April 29, 2024
Help train AI models to become more accurate, relevant, and safe in Math! Earnings: • Hourly rate: up to $50 per hour USD, depending on your level of expertise About the Opportunity: • Cutting-edge projects: Work on interesting projects that push the boundaries of AI technology • Flexibility: Set...
United States - united states
March 27, 2024
Core Medical-Perm is seeking a Registered Nurse (RN) Med Surg for a nursing job in Fort Mohave, Arizona. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: ASAP • Duration: Ongoing • 36 hours per week • Shift: 12 hours • Employment Type: Staff Experience Required: 1yr Med/Surg RN...
United States - united states
May 21, 2024
Anders Group is seeking a travel MRI Technologist for a travel job in York, Maine. & Requirements • Specialty: MRI Technologist • Discipline: Allied Health Professional • Start Date: 06/10/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel Anders Group...
United States - united states
April 20, 2024
Core Medical Group is seeking a travel Skilled Nursing Facility Physical Therapist for a travel job in Bowi, Maryland. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 06/03/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel...
United States - state of new york
May 20, 2024
Outlier is a platform that connects subject matter experts to help build the world's most advanced Generative AI. You will work on a variety of projects from generating training data in your discipline to advance these models to evaluating performance of models. As an AI Math Evaluator, you'll rate,...
United States - united states
May 21, 2024
Nurse First is seeking a travel MRI Technologist for a travel job in York, Maine. & Requirements • Specialty: MRI Technologist • Discipline: Allied Health Professional • Start Date: 06/10/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel Nurse First Job...
United States - united states
April 4, 2024
Join a team that delivers excellence. • Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. • Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized,...
United States - united states
April 8, 2024
PRIDE Health is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Sun City West, Arizona. & Requirements • Specialty: PCU - Progressive Care Unit • Discipline: RN • Start Date: 07/01/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment...