Customer Service Representative

Companalyst
US - Colorado - Olathe
May 24, 2024
Customer Services

* Customer Service Representative in DISYS

*Customer Service Representative*

POSTED ON 3/7/2022 AVAILABLE BEFORE 5/6/2022 DISYS Englewood, CO Remote Full Time Job Posting for *Customer Service Representative* at *DISYS* *

*Job Title: Customer Service Representative*

*Duration: 12 months plus possible extension*

*Permanent Remote working*

*Training hours: 2 weeks, Monday- Friday, 7 AM -3:30 PM PST*

*Hours of operation after training: Monday - Friday 7 AM - 7 PM PST*

*Responsibilities*

* Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call centre environment.

* This is done by identifying and providing services and solutions by processing payments, updating customer information, and updating billing information.

* Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.

* Maintain accurate data in appropriate systems to reflect account activity.

* Tracks and captures information and data per department guidelines.

* Adhere to standard operating procedures and consistently utilizes resources provided.

* Stay updated and properly executes upon newsflashes, new workflows, and processes.

* Billing experience preferred

*Work From Home Requirements:*

* Quite space to conduct business, free of distractions

* Broadband/DSL internet connection with the ability to hard wire connect through an ethernet cord

* Workstation in home should have the space needed for two 24-inch monitors and a desktop computer

* Attendance required 100% through training

* Equipment will be shipped.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Schedule:

* Monday to Friday

* Weekend availability

Education:

* High school or equivalent (Preferred)

Experience:

* Customer service: 1 year (Preferred)

Work Location: Multiple Locations

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Associated topics: answer, call center associate, call center representative, client, csr, customer care, customer service, product support, service, tsr

Read the full job description and apply online on the recuiter's web-site

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