Loyalty Customer Care Representative Work From Home/WFH 17/HR

Kobie
US - Massachusetts - Stoughton
May 20, 2024
Telecoms

Loyalty Customer Care Representative - WORK FROM HOME! $17/hour + bonuses with performance
• Work from home - high-speed internet service/wifi required.

(Must be located in Texas, Mississippi, Oklahoma, Florida, Tennessee, Louisiana, or Georgia)

Why you will love working here.We are a global leader in loyalty marketing.

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.

We are a mission and values driven company.

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.

We are values driven at every point. Over our 30+ year journey, we've created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients.

About the team and what we'll build together

As a member of our Kobie Contact Center team, you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning Kobie Contact Center team where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace.

How you will make an impact

Learn specific client loyalty program guidelines.
Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
Approach each day with a positive, professional, customer-centric, and team-oriented attitude.
Act with integrity at all times
Communicate in a clear, concise, and helpful manner both verbally and in writing.
Take ownership of customer inquiries while working toward a resolution
De-escalate as necessary through effective communication and problem-solving skills.
Efficiently use all internal systems and resources
Work independently without the heavy need to rely upon your team or supervisor.
Adhere to schedules and company policies and procedures
Escalate any issues or concerns that are unable to be resolved through normal efforts

What you need to be successful

High school diploma or equivalent required
Ability to attend a 7 week Training Program (remotely) with 100% attendance
Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
1+ year of customer service experience (or equivalent experience)
Strong customer service orientation with external/internal customers
Collaborative nature to work within assigned team
Good problem-solving ability to effectively guide customers through solutions
High level of accuracy and attention to detail
A "whatever it takes" attitude to care for customers
Ability to be flexible regarding changes in work processes and environment
Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
Strong verbal, written, and listening communication skills
Flexibility with scheduling, including weekends
Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
2+ years of customer service experience preferred
Strong home wifi connection, and quiet home office environment

Our teammates are at the heart of everything we do

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like PeerFit, to generous vacation timefor yourself, we support your health needs fully. In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie's competitive pay, 401k matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career.

Kobie a place for all

We don't just accept differences - we embrace, share, and celebrate them!

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie
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Read the full job description and apply online on the recuiter's web-site

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