Client Success Manager Remote

Client Success Manager (Remote) - Healthcare Consultancy - Spanish speaking - £45,000

The Company

We're partnered with a fantastic client who dive into physician experience, expertise, and observations, and transform them into actionable insights for the global healthcare community. Engaging with more than a million HCPs across the world, the company provides physicians with a platform and community that facilitates impactful peer-to-peer collaboration & discussions about what's important.

The team supports our clients pharmaceutical company and agency partners to deliver projects that enable them to gather and deliver compelling insights, from their target HCP audience.

The team is:

Passionate: Regardless of their backgrounds, they are all motivated by their passion to improve global healthcare each and every day.

Diverse: With around 250 employees in 9 countries.

Innovative: Their tech and customer-first approach to the conventional worlds of physician engagement and market research enables them to actually make a difference

The Role

Deliver own projects to a high standard, ensuring project goals are achieved on time and within budget, and high client satisfaction ratings are attained.

Ensure overall client satisfaction by providing a positive experience with effective and timely delivery of all research programs.

Proactively provide recommendations across Sermo market research services

Ensure that the research methodology, instruments, and vendors for each assigned project are the best fit for achieving results.

Evaluate and optimize quantitative surveys created internally and externally.

Manage and coordinate the research process of each assigned project to achieve objectives.

You

Candidates must be able to demonstrate the following qualities to be considered:

Must be able to speak Spanish fluently. Being either based in the UK or Spain.

At least 2 years' experience working on healthcare market research projects, with a solid understanding of quantitative research.

Prior experience of client facing responsibilities, preferably in a consultative capacity.

Exceptional interpersonal and client management skills.

Excellent time management and project management skills, with the ability to meet tight deadlines.

What should you do next?

This Client Success Manager role is one not to be missed; it encompasses the opportunity to work with a global healthcare consultancy. To discuss this role further or to find out about other roles I'm currently working on, please get in touch or hit apply to submit your current CV.

Unless otherwise stated, if applying for a job within the UK or European Union, you must ensure that you are already authorised to work there.

Carrot Recruitment acts as an Employment Business and an Employment Agency on behalf of our client in recruitment for this role.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.

If there are any arrangements or adjustments we can make to assist you at interview then please let us know and we'll be more than happy to assist.