IT Support Field Technician

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Job Posting Title:
IT Support Field Technician

Position Type:
Professional / Unclassified

Department:
LSUAG IT - IT Support (Andrew J Garcia (00000813))

Work Location:
Dean Lee Administration

Pay Grade:
Professional

Work Location: Central Louisiana

Position Description:

We are seeking a dedicated Information Technology Support Field Technician to join our team at the LSUAgCenter. This role is pivotal in maintaining the technological backbone of our operations. You will be responsible for a wide range of activities from installation to troubleshooting, ensuring our staff has the tools they need to excel.

We are looking for a self-motivated individual with an exemplary work ethic. The ideal candidate will be adept at managing their time efficiently, prioritizing tasks effectively, and demonstrating initiative in all job responsibilities.

Key Responsibilities:Systems Installation, Configuration, and Maintenance:

• Perform comprehensive installation and setup of computers, peripherals, and related equipment, ensuring optimal functionality within a Windows environment.
• Configure and support a range of software, including Adobe Creative Cloud, Microsoft Office suite and Windows operating systems, along with other essential packaged applications.
• Offer comprehensive support for mobile devices, including both Android and iOS platforms. Troubleshoot issues, configure applications, and ensure seamless integration with our enterprise systems to enhance user mobility and productivity.
• Apply break/fix expertise to promptly resolve hardware malfunctions and software discrepancies, maintaining system integrity and user productivity.

• Deliver expert technical support through various channels such as telephone, remote access tools, and onsite visits, ensuring swift and accurate problem diagnosis and resolution.
• Utilize advanced troubleshooting techniques and customer service skills to provide end-users with solutions and guidance, enhancing their computing experience.
• Provide expert Audio/Visual support for a diverse range of programs. Set up, test, and manage A/V equipment to deliver high-quality sound and visuals that enhance presentations and events.
• Actively support meetings, conferences, and events as needed.
• Coordinate technical requirements, ensure equipment functionality, and provide on-the-spot troubleshooting to ensure smooth operation of all events.

• Install and configure peer-to-peer networking and telecommunications hardware, including switches, routers, wireless access points, and handheld devices, to maintain robust connectivity.
• Conduct equipment assessments to determine the needs for network infrastructure upgrades and expansions, ensuring reliable and secure data transmission.

• Maintain clear and effective communication with users, team members, and the supervisory chain to facilitate information flow and collaborative problem -solving.
• Document all service requests and incident reports with precision, creating a valuable knowledge base for future reference and continuous improvement.

• Research and evaluate the latest computing equipment and software to guide informed purchasing decisions, staying ahead of technological advancements.
• Collaborate with IT colleagues to develop and deliver comprehensive technical training to end-users and peers, fostering a knowledgeable and self-sufficient user base.

• Manage and coordinate field operations across central Louisiana, including potential overnight travel, to provide on-site technical support and ensure consistent service delivery throughout the area.

• A bachelor's degree in a related field.
• At least one year of experience in systems installation, configuration, and maintenance.
• At least one year of experience with Windows 10/11 and Microsoft Office.
• Experience supporting a range of software, including Adobe Creative Cloud and Microsoft
• Office suite.
• Familiarity with mobile device support for both Android and iOS platforms.
• Basic understanding of networking principles and equipment (switches, routers, wireless
• access points).
• Adept at managing time efficiently, prioritizing tasks effectively.
• Ability to perform physical tasks and lift up to 50 lbs.
• Valid driver's license and personal vehicle for business travel (travel allowance provided).

• Bachelor's degree in computer science, information systems, or related field.
• At least two years of experience in a technical support role with a strong focus on systems installation, configuration, maintenance, and problem resolution.
• At least two years of experience with Windows 10/11 and Microsoft Office.
• Proven track record of providing Audiovisual support for various programs and events.
• Experience coordinating technical aspects of meetings, conferences, and events.
• Advanced knowledge of networking and telecommunications hardware.
• Relevant industry certifications such as Comp TIA A+, Network+, ITIL Foundation, or
• Microsoft Certified Professional (MCP).